Baltimore, MD - Sept. 5, 2023  - Artificial intelligence can automate tasks and increase efficiency, but a government agency has seen it used in scams.

The Social Security Administration issues over a trillion dollars a year to its beneficiaries, so it’s no wonder the program is targeted by thieves, however, the SSA Office of the Inspector General (OIG) is starting to see these attempts become more technologically advanced.

“We've seen this with chat bots. So, somebody being able to call in and using either a synthetic voice or a voice that has been manipulated,” said Anthony “AJ” Monaco, Special Agent in Charge with the Major Case Unit for the SSA OIG.

The scammer will steal someone’s information then use a chat bot to call the Social Security Administration to change the beneficiary’s information.... Read More: WMAR2NEWS